Websites that turn visitors into paying customers.

Terms of Service & Refund Policy

Last updated: 28 September 2025

1. Who we are

LocalSwift (“we”, “us”, “our”) is a digital agency providing website development, marketing and automation services.

Company: LocalSwift
Business registration: Sole trader registered in Australia (ABN 11 943 622 556)
Mailing address: 40 Boulevard Limbert, 84000 Avignon, France
Registered office: Sydney, Australia
Publication director: Jérôme Innecco
Hosting: Website hosted on the HighLevel LLC platform, running on Amazon Web Services (AWS) infrastructure (data may be hosted in the United States and/or the European Union)
Email: [email protected]
Website: https://localswift.com

By using our services or accepting a quote, proposal or invoice from LocalSwift, you agree to be bound by these Terms.

2. Services

We provide, among others:

• Website design and development (showcase sites, e-commerce, landing pages);
• Digital marketing services (online advertising, performance marketing, Google / Meta campaigns, lead generation systems);
• Consulting, technical setup, follow-up and optimisation related to these services.

The exact scope of work, deliverables, timelines and pricing are defined in your quote, proposal or invoice (“Order”).

3. Quotes, orders and acceptance

Unless stated otherwise, our quotes and proposals are valid for 14 days from the date of issue.

An Order is considered accepted when you:

• Approve the quote / proposal in writing (email, platform approval, e-signature, etc.); and/or
• Pay the deposit or first invoice indicated.

Once accepted, a binding agreement is formed between you and LocalSwift, governed by these Terms.

4. Pricing, deposits and payments

Unless otherwise stated in your Order, prices are indicated in the currency specified in the quote (for US clients this is usually USD) and exclude any applicable taxes.

For website and fixed-price projects, we generally require:

• A non-refundable deposit (for example 50%) before we start work; and
• Payment of the remaining balance upon delivery, before final go-live or transfer of final files.

For recurring services (e.g. hosting, maintenance, ongoing marketing), fees are usually billed monthly and in advance, unless agreed otherwise in writing.

Unless specified otherwise on the invoice, payment is due within 7 days of the invoice date. In case of late payment, we may suspend services and/or apply any late fees or interest permitted by law.

5. Client responsibilities

You agree to:

• Provide accurate and complete information required for the project (texts, images, legal details, contact information, etc.);
• Respond to our questions and approval requests within reasonable timeframes;
• Ensure that any content you provide (texts, images, logos, etc.) does not infringe any third-party rights and complies with applicable laws.

We are not responsible for delays or issues caused by late responses, missing information or inaccurate content.

6. Revisions and changes

The number of revision rounds included is specified in your quote or proposal.

Revisions are intended to refine the work delivered, not to completely change the original scope or direction of the project. Major changes, new features or additional revisions beyond what is included may be billed separately (fixed fee or hourly), as agreed with you.

7. Intellectual property

Your content
You remain the owner of all content you provide (texts, images, logos, etc.). You grant us a non-exclusive, worldwide, royalty-free licence to use this content as needed to deliver and operate the service.

Our work
After full payment of the service:

• You receive the right to use the website and deliverables for your business needs; and
• Unless otherwise agreed in writing, we remain the owners of any tools, frameworks, code libraries, templates and methods used to build your project.

We may showcase your project (screenshots, logo, link) in our portfolio and marketing (website, social networks, presentations, etc.), unless you explicitly ask us in writing not to do so.

8. No guarantee of specific results

We use our skills and best efforts to deliver high-quality services. However, we do not guarantee any specific number of leads, sales, rankings, bookings or financial results. Performance depends on many external factors (your offer, market, competition, seasonality, budget, etc.).

9. Limitation of liability

To the fullest extent permitted by law:

• We are not liable for any indirect or consequential losses (including loss of revenue, profits, contracts, customers, data or opportunity) arising from the use of our services; and
• Our total aggregate liability for all claims relating to a service is limited to the total amount you actually paid us for that service during the 3 months preceding the event giving rise to the claim.

10. Termination of recurring services

Either party may terminate an ongoing recurring service:

• With 30 days’ written notice; or
• Immediately, if the other party commits a serious breach of these Terms and fails to remedy it within a reasonable period after written notice.

Termination does not cancel amounts already due for work performed or costs incurred up to the effective termination date.

11. Data, privacy and hosting

We only collect personal data that you provide to us (for example, name, email, phone number, business details) in order to respond to your requests, prepare quotes, deliver services and follow up with you.

Data may be stored and processed using HighLevel LLC and Amazon Web Services (AWS) infrastructure, which may be located in the United States and/or the European Union. We aim to comply with applicable data protection laws, including the GDPR (for EU residents) and the Australian Privacy Act.

You can request access, correction or deletion of your personal data by emailing [email protected].

We only use cookies that are strictly necessary for the basic functioning of our site (for example, to manage forms). We do not use advertising or tracking cookies.

12. Refund Policy

We understand that projects sometimes change direction. Our goal is always to find a fair solution based on the work already completed.

12.1 Website projects (fixed-price)

• A non-refundable deposit is required before we start work.
• If you cancel before we have started any substantive work, we may, on a case-by-case basis, refund part or all of the amounts paid (excluding payment processing fees).
• Once work has started (research, structure, wireframes, design, development, integration, etc.), the deposit remains due and is no longer refundable.
• After the website has gone live or is considered substantially completed, no refund is available on project fees.

12.2 Recurring services (hosting, maintenance, etc.)

• Recurring services are billed monthly and in advance.
• We do not offer refunds for a billing period that has already started.
• If you cancel a service, it remains active until the end of the period already paid for.

12.3 Performance marketing and leads

• Setup fees (campaign setup, tracking configuration, funnel creation, etc.) are non-refundable once work has started.
• Advertising spend (Google Ads, Meta Ads and other platforms) is never refundable, as it is paid directly to third-party platforms.
• Leads that meet the agreed criteria (for example: location, type of request, contact details, minimum call duration) are non-refundable.
• If a lead is clearly invalid (obvious spam, wrong country, fake or disconnected number, etc.), you must notify us by email at [email protected] within 72 hours. We will review the case and may, at our discretion, offer a credit or replacement lead, but this is not guaranteed.

12.4 If there is an issue

If you have any question or dispute about a payment or project, please contact us first at [email protected]. We will review the situation and try to find the fairest possible solution, taking into account the actual work completed and the costs incurred.

13. Changes to these Terms

We may update these Terms from time to time. The latest version is always available on our website, with the “Last updated” date at the top. By continuing to use our services after updates are published, you agree to the updated Terms.

14. Governing law and jurisdiction

These Terms and any dispute or claim arising out of or in connection with them are governed by and construed in accordance with the laws of Australia.

Any dispute arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of Queensland, Australia, subject to any mandatory consumer protection rules that may apply in your place of residence.

15. Contact

For any question about these Terms or our Refund Policy, please contact:

LocalSwift
Email: [email protected]
Website: https://localswift.com